Hilliard location earns Ace award

Ace Hardware Corporation announces that Hagan Ace Hardware in Hilliard achieved designation as a “Pinnacle Performance Retailing” store for its outstanding performance. 

Developed as part of Ace’s long-term retail growth strategy, 20/20 Vision, Pinnacle Performance Retailing is laser-focused on Ace’s customers, helping to ensure that Ace stores deliver on its brand promise day in and day out. 

“The team at Hagan Ace Hardware is incredibly pleased to have earned the status as a Pinnacle Performance Retailing store,” said Jacob Hagan, director of Store Operations at Hagan Ace Hardware. “What this means for our customers is that we are more committed than ever to providing our loyal shoppers with the best possible retail experience; from customer service to product offerings and more, we’re taking ‘Ace helpful’ to a new level.”

Hagan Ace Hardware began as a single store in 1962. Now, four generations and 57 years later, the business continues to grow, and today has eight locations, including stores in Hilliard, Glen St. Mary, Mandarin, Orange Park, St. Augustine, St. Augustine Beach, Palatka and Green Cove Springs.

For more than 90 years, Ace Hardware has served its neighbors with helpful service and quality products. With more than 5,200 stores in more than 65 countries, the team at Hagan Ace Hardware is one of only a few hundred Ace retailers to achieve this prestigious Pinnacle status. To achieve Pinnacle Performance Retailing, the team at Hagan Ace Hardware successfully completed a number of key performance drivers that will help them provide a better overall shopping experience in their local community.

One example of a proven performance driver is “Helpful Certification,” the foundational element of Ace’s “Certified Ace Helpful” retail training curriculum. To become certified, Hagan Ace Hardware associates complete courses such as Helpful 101 and 201 and the stores conduct a week-long team-based certification event.  

“Achieving Pinnacle Performance Retailing is a tremendous accomplishment for an Ace store,” said John Tovar, vice president of Retail Operations and New Business, Ace Hardware Corporation. “We’re pleased to recognize Hagan Ace Hardware and its associates for their outstanding achievements, and proud to say they are a part of the Ace family.”